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Frequently Asked Questions

Ordering FAQs

Shipping & Return FAQs

Ordering FAQs

How do I place an order?

It's easy and secure! Just place the product(s) you wish to order in your electronic shopping bag by clicking on the Add to Bag button located below the product image. When you're ready to complete your order, click Checkout, follow the easy instructions on completing your order, and select your payment option. Contact our Customer Support Team via email at  

What payment options are accepted by

We accept all major credit cards (Visa, Master Card, American Express, Discover and Paypal).

If I encounter a problem while submitting my order, should I just resubmit?

If you are unsure your order was properly submitted or did not receive an order confirmation email, please contact our Customer Support Team at  

  • If you do not receive a confirmation email, please check your bulk or spam folder to ensure your confirmation email was not redirected.

What if I have placed a duplicate order?

If you feel you have placed a duplicate order, please contact our Customer Support Team at  

Can I cancel an order after it has been submitted?

In most instances Yes, if your item has not already been shipped or entered into production.  Have your order number available and contact our Customer Support Team at

I know I created an account online before, so why can't I log in?

Make sure that you typed your email address and password correctly. If that failed, are you signing in with the same email address that you registered with?  If not, then our web database will not recognize the information you are supplying.  If you are still having trouble logging in please contact our Customer Support Team at  

Is ordering online safe?

Yes it is. With, ordering online is as safe as using a credit card to buy dinner in a restaurant. We use the latest security technology, which includes data encryption, server authentication, and message integrity.  Furthermore, we have registered with McAfee Security to assure our customers that we are a valid, legal, and trusted corporation.

Shipping and Return FAQ's

When will my order arrive?

This varies based upon where your purchase is being shipped and the shipping method used:  Methods of shipping: USPS and UPS Home or Ground : Since we currently ship from our Florida warehouse, shipments usually arrive on the west coast five to six business days after our day of shipment -- (see UPS delivery map below). Weekend days are not counted in that figure.  Most packages arrive in 3-4 business days. Whenever possible, we ship unframed orders the next day, but, especially in the case of Framed Prints, we may ship within four to ten days after the day you placed your order depending on the item (Please see shipping approximations on description page of item you are ordering). If there is anything we can do to help you meet a special deadline, please email our friendly and responsive staff at

How can I track a shipment after it has left's facilities?

After your order has shipped, you should receive an email with a link to the carrier's tracking page. If you need additional help, please contact our Customer Support Team at  

What is your return policy?  What about damages?

Custom Framed and Custom Made items are specifically manufactured per your order and cannot be returned (A side note - We have only had two framed items returned in five years).  For all other items if you're not completely satisfied we will gladly accept a return for full exchange or for refund (minus shipping and handling back to you), provided the item is returned in New Condition within fifteen (15) days from date of shipment.  If you receive an item that has been damaged in transit please keep original packing materials and contact our Customer Support Team at  

How do I ship my items somewhere other than to my billing address?

It's easy. During the checkout process, the first step you encounter requests your shipping address. You will then be asked to submit a billing address for your purchase.

What if I only received a portion of my order?

Many times, we will ship separately the in-stock items on your order while waiting to restock any temporarily out of stock items. This will not affect your shipping charges. If you have received an order that is incomplete, and were not notified via email by, please contact our Customer Support Team  

  • If you do not receive an order status email, please check your bulk or spam folder to ensure your order status email was not redirected.

How are prints/posters and framed orders packaged and shipped?

The majority of our unframed posters and art prints are shipped flat or rolled in sturdy packaging.  All items are padded with paper packaging materials.  Framed items are securely packaged in a sturdy box with bubble wrap and/or fitted inserts to prevent shaking and damage.

Can I ship to a P.O. Box?

Only small UNFRAMED items can be shipped to a PO Box.  FRAMED items CANNOT be Shipped to a P.O. Box.  Please include a work or home address when purchasing framed items.